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Job Req Id:  260465
Business Area:  Internal Support Functions
Date Posted: 
City:  Hong Kong

Title:  Business Analyst - HR SuccessFactors - IT Services National - Hong Kong

Pursue a Career with Impact

At Deloitte China, we are on a mission to nurture and empower our people to become deep subject matter experts.
We offer the perfect platform to unleash your full potential and equip you to thrive on challenges, and partner with our clients to solve their most complex problems.
A world of opportunities awaits. Start your adventure and journey with us.

About the Business

This role primarily works with business subject matter experts on HR business process re-engineering / automation, and with ITS Business Engagement Services Team on business requirement management, process design, high-level system design, system QA, change management and project management of system development / enhancement projects. He / She will also provide support on business applications to partners and employees of the firm.

Work you'll do

Liaise with business users to formulate new system requirements and assess enhancement requests to fulfil ongoing business needs:

  • Collect and analyze business requirements
  • Compile user requirement specifications with industry methodologies
  • Conduct process design and high-level system function design; prepare system prototype
  • Liaise with Development Team for system development and maintenance works
  • Manage system scope and user expectations
  • Provide support to Relationship Manager responding to new business requests
  • Provide support and coverage to change management to ease stakeholders to understand and adopt new processes and systems:
  • Perform system test planning and execution
  • Coordinate user acceptance test
  • Prepare system user guides and communication material
  • Liaise with business users for system migration
  • Liaise with Development Team and Operation Team for production system setup

Provide application support to business users:

  • Answer application usage enquiry, perform trouble-shooting on reported issues and liaise with Development Team for problem resolution or system improvement
  • Transfer application knowledge to first-line support
  • Interested in researching new technology , such as RPA, Chatbot, AI and so on
A fit for the role? Let's talk about you.
  • Degree in Information Technology / Computer Science or equivalent
  • Minimum 4 years of working experience in SAP SuccessFactors and exposure of sizable enterprise system, with at least 1 full cycle implementation experiences in SAP SuccessFactors experience highly preferred
  • Experience in SAP SuccessFactors Recruiting and Onboarding module is a must
  • Experience in other SAP SuccessFactors like Employee Central is a definite advantage
  • Experience in SAP HCM is a definite advantage
  • Experience in RPA, Chatbot is an advantage
  • Willing to also work on non-SAP applications
  • Strong business sense and excellent analytical, problem solving and troubleshooting skills
  • Good team player with strong interpersonal and communication skill
  • Able to work independently and under pressure
  • Good command of both written and spoken Chinese and English
  • Occasional travel within China is required
  • Ability to gain credibility and trust with stakeholders and IT teams alike
  • Must be comfortable multi-tasking, with an ability to work on and prioritize several tasks at the same time
  • Must be diplomatic and persuasive, with an ability to handle difficult conversations and confidently manage senior stakeholders
  •  A team player with an ability to positively motivate self and others
  •  Ability to communicate effectively at all levels of the business, and with both technical and non-technical people

Why Deloitte China?

Join Deloitte China

Deloitte China delivers a comprehensive range of audit & assurance, consulting, financial advisory, risk advisory and tax services to local, multinational and growth enterprise clients in China.

  • We are the world's largest professional services firm and change the world, leading with purpose and shared values
  • We are the undisputed market leader, creating value through multi-disciplinary services and innovative digital solutions, and developing world-class leaders and professionals
  • We have been named a "Top Employer China"  in the Chinese Mainland, Hong Kong & Macau since 2006, providing a “High Value, High Touch, High Tech” talent experience

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