Title:  Business Analyst (SAP SuccessFactors) - ITS - Shenzhen/Guangzhou/Chongqing

• China Firm IT team is part of the Deloitte Global IT team. Our mission is to be the technology catalyst for successful market growth by enabling best-in-class standardized and integrated technology solutions. One team. Regional impact. Business led. People focused.
• Expand Digital Deloitte to increase automation, reduce cost, and improve practitioner experience
• Demonstrate value leadership through strategic investments
• Leverage our global delivery network to drive competitive advantage
• Continually engage our teams with honest and open conversations regarding transformations and strategic initiatives
• Strengthen our culture of learning and grow critical skills to cultivate an increasingly nimble/agile workforce

Liaise with business users to formulate new system requirements and assess enhancement requests to fulfil ongoing business needs:

• Collect and analyze business requirements
• Compile user requirement specifications with industry methodologies
• Conduct process design and high-level system function design; prepare system prototype
• Liaise with Development Team for system development and maintenance works
• Manage system scope and user expectations
• Provide support to Relationship Manager responding to new business requests
• Provide support and coverage to change management to ease stakeholders to understand and adopt new processes and systems:
• Perform system test planning and execution
• Coordinate user acceptance test
• Prepare system user guides and communication material
• Liaise with business users for system migration
• Liaise with Development Team and Operation Team for production system setup

Provide application support to business users:

• Answer application usage enquiry, perform trouble-shooting on reported issues and liaise with Development Team for problem resolution or system improvement
• Transfer application knowledge to first-line support
• Interested in researching new technology , such as RPA, Chatbot, AI and so on

• We are looking for someone with:
• Degree in Information Technology / Computer Science or equivalent
• Minimum 4 years of working experience in SAP SuccessFactors and exposure of sizable enterprise system, with at least 1 full cycle implementation experiences in SAP SuccessFactors experience highly preferred
• Experience in SAP SuccessFactors Recruiting and Onboarding module is a must
• Experience in other SAP SuccessFactors like Employee Central is a definite advantage
• Experience in SAP HCM is a definite advantage
• Experience in RPA, Chatbot is an advantage
• Willing to also work on non-SAP applications
• Strong business sense and excellent analytical, problem solving and troubleshooting skills
• Good team player with strong interpersonal and communication skill
• Able to work independently and under pressure
• Good command of both written and spoken Chinese and English
• Occasional travel within China is required