Title:  Consultant / Senior Consultant (Salesforce) - Digital Customer & Marketing - Shanghai

About the Business

About Digital Customer & Marketing

Marketing has evolved to become a core business function that’s essential to growth and success. Our Customer & Marketing specialists understand how to help marketing leaders balance and integrate a complex range of tasks that include digital innovation, customer service and experience, advertising, and more. Our leading-edge digital solutions and data-driven strategies are propelled by a human-first vision for creating and retaining engaged customers and powering sustained growth.

Work you'll do

Job Description of Senior Consultant / Consultant:
 
•    Work closely with diverse Business and IT stakeholders to identify the challenges around business that can be addressed via various digital solutions
•    Actively drive digital transformation and implementation through leading business case developments
•    Engage in the design, development and delivery activities in Salesforce, Adobe, Data, Cloud, Trading ERP, CTRM or other digital solutions for clients
•    Carry out allocated tasks in digital transformation and implementation on consulting engagements;
•    Design technical solutions according to clients' business requirements;
•    Identify, assess and resolve issues/problems;
•    Be able to support project administration/management tasks including developing detailed work plans, manage status, etc.
•    Interact with client frequently around specific work efforts/deliverables
•    Prioritize and oversee activities of others to meet deadlines and quality standards
•    Draft reports for manager review, ensure compliance with Deloitte policies and quality/ performance standards
•    Responsible for reviewing the work of the subordinates and ensuring the professional standard of service to clients is maintained
•    Assist our practice in business development work, such as proposal preparation and part of the team for bidding of global / regional opportunities.
•    Practice Deloitte human-centered design methodology to conduct customer experience design under the digital context

You are also expected to do:

•    Carry out qualitative and quantitative customer research to provide in-depth human/customer insight
•    Analyze broad and vertical experience trends to provide inspirations or benchmarks
•    Visualize and prototype the designed experience for digital solution realization
•    Design user journey to reflect desired and advanced digital experience
•    Build own understanding of our purpose and values; explore opportunities for impact
•    Demonstrate strong commitment to personal learning and development
•    Act as a brand ambassador to help attract top talents
•    Understand expectations and demonstrate personal accountability for keeping performance on track
•    Focus on developing effective communication and relationship-building skills actively
•    Build strong relationships with internal and external stakeholders in an environment within a global, matrixed, and often virtual organization with a fast-paced, results-oriented culture
•    Work with a team to solve complex problems experienced in business and technology
 

A fit for the role? Let's talk about you.

•    For Consultant, at least 3 years’ experience within the digital transformation and consulting domain. For Senior Consultant, at least 5 years.
•    Good understanding of advanced digital solutions with hands on implementation experience as business analyst in Salesforce, Adobe, Data, Cloud, Trading ERP, CTRM, etc.
•    Knowledge and experience in end-to-end project delivery, either traditional SDLC or agile delivery methodologies (or hybrid approaches)
•    Experience in advisory project, especially in digital transformation project is a plus
•    Experience in engaging with both technical and non-technical stakeholders with strong consulting experience, including engaging directly with clients
•    Must hold bachelor degree or above with distinctions in the academic performance. Master degree from overseas top institutions are highly preferred
•    CFA/FRM/CPA certification owner is a plus.
•    Strong logical, analytical, problem-solving, and interpersonal skills
•    Be passionate about excelling a career in Consulting
•    Always take the initiative, self-motivated with a "can-do" attitude and willing to work under pressure and travel
•    Demonstrate leadership abilities with good organizing skills
•    Good written and oral communication skills in both English and Mandarin. Cantonese is a plus.
•    A fast learner and strong team player
•    Stay Curious and with a wide view
•    Creative, flexible and self-confident
•    Proficient in MS Office, especially in PowerPoint
•    Visualization capability is a plus such as using design tools or drawing