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Job Req Id:  269323
Business Area:  Consulting
Date Posted:  07-Apr-2021
City:  Shanghai

Title:  Consultant / Senior Consultant (Salesforce) - Digital Customer & Marketing - Shanghai

Pursue a Career with Impact

At Deloitte China, we are on a mission to nurture and empower our people to become deep subject matter experts.
We offer the perfect platform to unleash your full potential and equip you to thrive on challenges, and partner with our clients to solve their most complex problems.
A world of opportunities awaits. Start your adventure and journey with us.

About the Business

About Digital Customer & Marketing

Marketing has evolved to become a core business function that’s essential to growth and success. Our Customer & Marketing specialists understand how to help marketing leaders balance and integrate a complex range of tasks that include digital innovation, customer service and experience, advertising, and more. Our leading-edge digital solutions and data-driven strategies are propelled by a human-first vision for creating and retaining engaged customers and powering sustained growth.

Work you'll do

Job Description of Senior Consultant / Consultant:
 
•    Work closely with diverse Business and IT stakeholders to identify the challenges around business that can be addressed via various digital solutions
•    Actively drive digital transformation and implementation through leading business case developments
•    Engage in the design, development and delivery activities in Salesforce, Adobe, Data, Cloud, Trading ERP, CTRM or other digital solutions for clients
•    Carry out allocated tasks in digital transformation and implementation on consulting engagements;
•    Design technical solutions according to clients' business requirements;
•    Identify, assess and resolve issues/problems;
•    Be able to support project administration/management tasks including developing detailed work plans, manage status, etc.
•    Interact with client frequently around specific work efforts/deliverables
•    Prioritize and oversee activities of others to meet deadlines and quality standards
•    Draft reports for manager review, ensure compliance with Deloitte policies and quality/ performance standards
•    Responsible for reviewing the work of the subordinates and ensuring the professional standard of service to clients is maintained
•    Assist our practice in business development work, such as proposal preparation and part of the team for bidding of global / regional opportunities.
•    Practice Deloitte human-centered design methodology to conduct customer experience design under the digital context

You are also expected to do:

•    Carry out qualitative and quantitative customer research to provide in-depth human/customer insight
•    Analyze broad and vertical experience trends to provide inspirations or benchmarks
•    Visualize and prototype the designed experience for digital solution realization
•    Design user journey to reflect desired and advanced digital experience
•    Build own understanding of our purpose and values; explore opportunities for impact
•    Demonstrate strong commitment to personal learning and development
•    Act as a brand ambassador to help attract top talents
•    Understand expectations and demonstrate personal accountability for keeping performance on track
•    Focus on developing effective communication and relationship-building skills actively
•    Build strong relationships with internal and external stakeholders in an environment within a global, matrixed, and often virtual organization with a fast-paced, results-oriented culture
•    Work with a team to solve complex problems experienced in business and technology
 

A fit for the role? Let's talk about you.

•    For Consultant, at least 3 years’ experience within the digital transformation and consulting domain. For Senior Consultant, at least 5 years.
•    Good understanding of advanced digital solutions with hands on implementation experience as business analyst in Salesforce, Adobe, Data, Cloud, Trading ERP, CTRM, etc.
•    Knowledge and experience in end-to-end project delivery, either traditional SDLC or agile delivery methodologies (or hybrid approaches)
•    Experience in advisory project, especially in digital transformation project is a plus
•    Experience in engaging with both technical and non-technical stakeholders with strong consulting experience, including engaging directly with clients
•    Must hold bachelor degree or above with distinctions in the academic performance. Master degree from overseas top institutions are highly preferred
•    CFA/FRM/CPA certification owner is a plus.
•    Strong logical, analytical, problem-solving, and interpersonal skills
•    Be passionate about excelling a career in Consulting
•    Always take the initiative, self-motivated with a "can-do" attitude and willing to work under pressure and travel
•    Demonstrate leadership abilities with good organizing skills
•    Good written and oral communication skills in both English and Mandarin. Cantonese is a plus.
•    A fast learner and strong team player
•    Stay Curious and with a wide view
•    Creative, flexible and self-confident
•    Proficient in MS Office, especially in PowerPoint
•    Visualization capability is a plus such as using design tools or drawing
 

Why Deloitte China?

Join Deloitte China

Deloitte China delivers a comprehensive range of audit & assurance, consulting, financial advisory, risk advisory and tax services to local, multinational and growth enterprise clients in China.

  • We are the world's largest professional services firm and change the world, leading with purpose and shared values
  • We are the undisputed market leader, creating value through multi-disciplinary services and innovative digital solutions, and developing world-class leaders and professionals
  • We have been named a "Top Employer China"  in the Chinese Mainland, Hong Kong & Macau since 2006, providing a “High Value, High Touch, High Tech” talent experience


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