Title:  Consultant / Senior Consultant - Customer Strategy & Applied Design - Shanghai

About the Business

Digital, Customer & Marketing, better known to our clients as Deloitte Digital, makes connections like no other with people, ideas, technology, society, our clients and their future. Here, the transformation journey starts and ends with the customer: in first understanding people’s real lives and then shaping our clients' future to deliver around them.

WHAT WE DO

This is a part of Deloitte that uses technology and creativity to better connect the customer with the business.

We, at Deloitte Digital, use emergent technology to imagine, deliver, and run entirely new business futures.

We create innovative ventures, digital platforms, and more meaningful experiences.

Our team combines talents across strategy, design, innovation, and brand (Imagine) with data, insight, e-commerce, automation, and platform integration (Deliver) with marketing, advertising, content, and optimization (Run) to connect businesses to their futures in a way no traditional consultancy or agency can.

Work you'll do

Competencies expected to you:

•    Develop and leverage expertise in a domain to enable the client’s strategic agenda
•    Apply relevant Deloitte methodologies/ tools and relevant domain knowledge to design solutions to enable a client’s business agenda.
•    Build and contribute domain thought-ware for use by the network
•    Select appropriate methods for collecting and analyzing data, and develop informed recommendations that shape or support the client’s business strategy
•    Address client business challenges in the intersection of process and technology
•    Produce a high quality work product and collaborate with others to deliver a superior client experience
•    Deliver key messages with clarity, confidence and poise to instill confidence in clients
•    Incorporate financial information when evaluating strategic options
•    Apply a global and diverse perspective to problem solving
•    Understand how business functions operate and how sector trends impact a client’s business
•    Organize insights and define a logical flow to tell a story when presenting recommendations

We also expect you:

•    Build relationships and communicate effectively in order to positively influence peers and other stakeholders
•    Identify and embrace our purpose and values, and put these into practice in professional life 
•    Seek opportunities to challenge self; team with others across businesses and borders to deliver and take accountability for own and team results
•    Understand objectives for clients and Deloitte, align own work to objectives and set personal priorities
•    Develop self by actively seeking opportunities for growth, share knowledge and experiences with others, and act as a strong brand ambassador
 

A fit for the role? Let's talk about you.

•    Bachelor degree or above 
•    At least 4 years' experience in Digital Customer Strategy, Marketing Strategy; help clients design, and prototype customer strategies and new propositions to create growth in digital and physical worlds.
•    Strong capability of empathy and communication; working experience with strong human interactions such as education, NGO and interactive design is a plus.
•    Strong logical, analytical, problem-solving, and interpersonal skills
•    Creative, flexible and self-confident
•    Be passionate about excelling a career in Consulting.
•    Always take the initiative, self-motivated with a "can-do" attitude and willing to work under pressure and travel
•    Demonstrate leadership abilities with good organizing skills.
•    Good written and oral communication skills in both English and Mandarin
•    A fast learner and strong team player
•    Have strong interest and point of view in the transition and transformation of traditional industries in the digital age
•    Proficient in MS Office
•    Visualization capability is a plus such as using design tools or drawing.

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