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Job Req Id:  269364
Business Area:  Consulting
Date Posted:  08-Apr-2021
City:  Shanghai

Title:  Manager - Customer Strategy & Applied Design - Shanghai

Pursue a Career with Impact

At Deloitte China, we are on a mission to nurture and empower our people to become deep subject matter experts.
We offer the perfect platform to unleash your full potential and equip you to thrive on challenges, and partner with our clients to solve their most complex problems.
A world of opportunities awaits. Start your adventure and journey with us.

About the Business

Digital, Customer & Marketing, better known to our clients as Deloitte Digital, makes connections like no other with people, ideas, technology, society, our clients and their future. Here, the transformation journey starts and ends with the customer: in first understanding people’s real lives and then shaping our clients' future to deliver around them.



This is a part of Deloitte that uses technology and creativity to better connect the customer with the business.

We, at Deloitte Digital, use emergent technology to imagine, deliver, and run entirely new business futures.

We create innovative ventures, digital platforms, and more meaningful experiences.

Our team combines talents across strategy, design, innovation, and brand (Imagine) with data, insight, e-commerce, automation, and platform integration (Deliver) with marketing, advertising, content, and optimization (Run) to connect businesses to their futures in a way no traditional consultancy or agency can.

Work you'll do

Competencies expected to you:

•    Assess trends and technologies and apply insights to quantify the potential impact and value on the business.
•    Integrate client needs, technical possibilities and business requirements to solve complex problems
•    Leverage expertise in a domain to enable client’s strategic agenda.
•    Identify and solve problems objectively using analysis, experience and judgment
•    Articulate how technology enables and differentiates the business and communicate this effectively to clients
•    Plan and execute a project to deliver a superior client experience
•    Develop relationships, establish credibility with and instill confidence in clients
•    Incorporate financial information when evaluating business opportunities and making recommendations
•    Leverage cross-geography insights and practitioners to enhance client service delivery
•    Identify and transform opportunities into solutions that drive business value for our clients
•    Comprehend how the client’s business works and keep up-to-date on industry/sector trends and leading practices
•    Support the development and sale of Deloitte’s services to potential and current clients

We also expect you:

•    Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
•    Act as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
•    Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders
•    Understand key objectives for clients and Deloitte, align people to objectives and set priorities and direction
•    Develop high-performing people and teams through challenging and meaningful opportunities

A fit for the role? Let's talk about you.

•    Bachelor degree or above 
•    At least 6 years' experience in Digital Customer Strategy, Marketing Strategy; Experience as project lead to help clients design, and prototype customer strategies and new propositions to create growth in digital and physical worlds.
•    Strong capability of empathy and communication; working experience with strong human interactions such as education, NGO and interactive design is a plus.
•    Strong logical, analytical, problem-solving, and interpersonal skills
•    Creative, flexible and self-confident
•    Be passionate about excelling a career in Consulting.
•    Always take the initiative, self-motivated with a "can-do" attitude and willing to work under pressure and travel
•    Demonstrate leadership abilities with good organizing skills.
•    Good written and oral communication skills in both English and Mandarin
•    A fast learner and strong team player
•    Have strong interest and point of view in the transition and transformation of traditional industries in the digital age
•    Proficient in MS Office
•    Visualization capability is a plus such as using design tools or drawing.



Why Deloitte China?

Join Deloitte China

Deloitte China delivers a comprehensive range of audit & assurance, consulting, financial advisory, risk advisory and tax services to local, multinational and growth enterprise clients in China.

  • We are the world's largest professional services firm and change the world, leading with purpose and shared values
  • We are the undisputed market leader, creating value through multi-disciplinary services and innovative digital solutions, and developing world-class leaders and professionals
  • We have been named a "Top Employer China"  in the Chinese Mainland, Hong Kong & Macau since 2006, providing a “High Value, High Touch, High Tech” talent experience

Start your new chapter with us

Ready to take on new challenges? It's your time to shine. Apply now!

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